Cancellation Policy

Deposit Only rates

This property has a 1 day cancellation policy. Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay, unless otherwise stated below (see 'Things to Note' information).

Things to Note

PLEASE READ ALL THE DESCRIPTION (HOUSE RULES, PAYMENT DETAILS,LATE CHECK IN ) TILL THE END BEFORE BOOK !!!

WE HAVE CATS LIVE IN THE HOUSE !!!

DINGO IS LOCATED IN ONE OLD ANTIQUE GEORGIAN HOUSE, DON'T EXPECT A LUX BUT A UNIQUE SOCIAL EXPERIENCE !!!

WE OFFER ADVENTURE TRIP AROUND THE AREA

(please contact us by email or book on our website)

IMPORTANT

check in: (PLEASE LET US KNOW YOUR TIME OF ARRIVAL)

Check in is between 16.00 to 00.00 on agreement time.

Our reception is open 24 hours.

Late check-in after 00.00 will result in a fee of 20.00 Gel per hour (PLEASE INFORM ABOUT THE TIME OF LATE CHECK IN )

NO ALCHOOL FROM OUTSIDE (WE HAVE A BAR)

BREAKFAST: is included if you select with Breakfast and you find in the morning in the common area or in the outside bar area.

FREE: TEA, WATER,TOWEL

FAMILY DINNERS: available Vegetarian and vegan options. Every night, our volunteers cooking delicious family dinners. ( from May on)

Price between 20 and 40 lari a person.

GEORGIAN COOKING CLASS AND DINNER one time a week 70.00 LARI a person

WE ARE INTERNATIONAL, Dingo Backpackers Hostel was founded by Backpackers who travelled and volunteer around Asia, Europe, Oceania, South America for the previous 10 years and decided Georgia missed a social great place where different nationalities can gather all together.

Our team coming from all over the world always ready to welcome you in the hostel with a cold beer from our beer fridge bar , our homemade wine and smoothies from our garden fruits at any times of the day (in summer).

The Hostel is located at Kupradze street, 18. This is around 10-15 minutes by walk from the main street and the Old town.

Kupradze is a Hill on Kutaisi an old residential street of Kutaisi that was an army base in the soviet time where you can see how real Georgians live and at the same time be away from the crowd of the city in a fascinating green area.

Around the hostel you can find all what you need grocery store and a traditional restaurant (KVICHA)

In the backyard you can find DINGO BAR (OPEN JUST IN SUMMER ),serving local brewed beer, homemade wine, and every evening a different and delicious FAMILY DINNER prepared by our Italian or Georgian chef or some Ideas from our international volunteers.

The big terrace, the amazing sunset view point, our travel community, the yard will let you feel in a little Island out of the world.

The hostel is built in a traditional Georgian style with big walls, parquet, local paintings, ANTIQUE WOOD DOORS

4 toilets, a big common area with many sofas, a beautiful garden and a kitchen well furnished which you can use in LIMITED HOURS

All the rooms are equipped with good and comfy matresses we change every 2 years, plugs, and lights.

We are a traveller community hostel so we usually gather till late in Dingo bar or in the common area talking about travel stories.

Just to let you know WE ARE NOT A HOTEL so don't be surprise if you will step at a party, or something around is not updated, or you can find an old chair, the wall paper with some cracks, we liked the vibes there was in this building and people love it and we decided to leave all like it was so please if you have in mind to write a review about it in the end of your stay just don't choose our place.

We have several Adventure trips (HIDDEN PLACES AROUND IMERETI) every day which you can find in our Instagram page OR WEBSITE page or send a message we will help you to plan some activities around.

The activities we propose around are not TOURS but local experience in local style organize by adventure travel leader in Georgia, Norway and Sri Lanka for Dingo Tour.

We organize multidays tour around Georgia if you come by group with car driver and ready itinerary.

WE HAVE A 3 DAYS PACKAGE IF YOU ARE INTERESTED 3 NIGHTS 3 BREAKFAST 3 DINNERS 3 TRIPS.

DINGO BACKPACKERS HOSTEL CONDITIONS AND POLICIES

Check-in from 16.00 - 00.00

LATE CHECK IN 00.00 - 6 .00 AM EXTRA PAYMENT

(ON REQUEST pick up on the airport 60.00 LARI)

Check-out until 12:00 (LATE CHECK OUT 15.00 LARI)

Cancellation policy: NOT REFUNDABLE

WE DON’T ACCEPT CASH

Payment JUST by QR code at the arrival or card charge by terminal machine.

In case of cancellation or no show we will charge you automatically on your card the full amount of your reservation.

(PLEASE PUT A VALID CARD on hostelworld, OTHERWISE WE WILL CANCEL THE RESERVATION AND RESELL YOUR BED INSTANT)

BREAKFAST TIME : The Breakfast is set the day before and is self service.

All the extras inside the hostel are to be paid before the service will be provided with Qr code.

General information:

WE HAVE CATS

LUGGAGE STORAGE PRICE 5 LARI A DAY

SECURITY LOCKERS ON AVAILABILITY

NO SHOES ALLOWED INSIDE THE HOUSE (PENALTY CAN BE APPLIED IN CASE OF USE)

NO ALCOHOLIC BEVERAGES ALLOWED FROM OUTSIDE

DOGS AND OTHER KIND OF ANIMALS NOT ALLOWED

AGE LIMIT: 18 + TO 60

WE ARE NOT RESPONSIBLE OF YOUR BELONGINGS THAT YOU LEAVE OR FORGET AROUND THE HOUSE

If you will not respect the following rules the hostel stuff will be allowed to cancel your reservation and your full amount will not be refund .

Use Kitchen have limit hours

Smoking is allowed on the territory of the hostel, but not inside the house

WE DONT HAVE AIR CONDITIONING BUT JUST FANS

Shipping Policy

Once your parcel has been dispatched a tracking number will be sent to your email address.

Delivery time within Georgia is 2-4 business days from the time of dispatch confirmation.

Deliveries outside the Georgia may be subject to additional duties and taxes. Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges. Please note that international customs duties,

shipping costs and sales taxes are non-refundable.

Return & Exchange Policy

We gladly accept returns, exchanges and cancellations.
For exchanges please contact us within:

14 days of delivery
For returns please dispatch the items back within:

28 days of delivery
Request a cancellation within:

12 hours of purchase.

Conditions of return
Clients are responsible for return postage costs. If the item is not returned in its original condition,

the buyer is responsible for delivery charges and any loss in value.

Privacy & Safety

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details

(including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.

They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at dingobackpackers@gmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect,

how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, please send us an email to: dingobackpackers@gmail.com